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    General Maintenance

    When it comes to operating a vessel, it's crucial to be on top of your maintenance schedule. However, things fall through the cracks and obstacles often arise. DockWorks can help simplify operations and grow your recurring customer base.

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    Been There, Done That

    The DockWorks team is passionate about making general maintenance as seamless of a process as possible for marine professionals. Why? Because we’ve been there. We know the headaches that come with general maintenance and needing to keep up with basic vessel health — like battery voltage, bilge pump usage, engine hours, and more. That's why we've made it our mission to transform general maintenance for the better.

    Our Products

    Discover your new favorite marine vessel product.

    How We Help General Maintenance Shops

    Improve Communication Create clear lines of communication between yourself, your techs, and your customer. With DockWorks, you eliminate common miscommunication issues and deliver customer delight.
    Offer More Payment Options These days, it's crucial to have multiple options for your customers to choose from when it comes to payment. Don't limit yourself to cash-only service. DockWorks enables credit card transactions from multiple vendors so your customers can make payments with ease and you can get paid faster.
    Access Payment History Knowing what you've been paid and what is owed is integral to running a business. With DockWorks, you can easily access your payment history and overall transactions. Enjoy peace of mind knowing that you've closed all potential financial gaps.
    Gain Insights Keeping vessels in ship shape is what drives us. That's why we've ensured access to vessel service history through our technology. You can keep track of when your customers’ vessel is due for work, what work has been done in the past, and more.

    Our Partners

    DockWorks believes in the power of partnership. That’s why we’re partnered with world-class marine organizations.

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    National Marine Manufacturers Association
    ABYC-DockWorks-partner-logo
    American Boat & Yacht Council
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    National Marine Electronics Association
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    International Association of Marine Surveyors
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    Society of Accredited Marine Surveyors

    General Marine Maintenance FAQs

    How do I estimate a marine general maintenance job?

    To estimate marine general maintenance and service jobs, your estimates should include:
    • Contact information
    • Project summary
    • Total labor and materials cost 
    • Total cost
    • Your insurance and license information
    • Guarantee of work
    That’s it. You can get much more granular, but a standard work order or job will include these must-have items.

    How do I create a marine general maintenance invoice?

    When it comes to the invoice itself, there are a few best practices. Make sure your invoices include:
    • Your company name and logo, physical address, phone number, and email address
    • The name of the client and their mailing, vessel, and physical address
    • Any legal requirements, such as a Tax ID
    • A date and invoice number
    • The payment terms
    • Late fees if the client doesn't meet payment terms
    • Details of the work-order and jobs completed including the itemized charges 

    How should I receive payment?

    You can take payments by offering customers the option to pay with a credit card through DockWorks payments. If you can’t take payment for general marine maintenance services in person, you can always send an invoice via email or text so your customer can pay with a card or bank account from wherever they are.

    Pro Tip: Use the automated messaging and reminders within our system to make it easy   to follow up and receive contactless payments!

    How do I manage recurring service contracts?

    Your standard recurring service agreement will look different based on the specific services you offer. For general marine services, you can manage service contracts simply in DockWorks, but always remember marine maintenance agreements should include:
    • Services to be provided — Specify the type and scope of your services, along with any additional details. Will you provide recurring maintenance at your customer’s home each month, or does the nature of your work only require you to respond to issues as needed.
    • Time and money — How much will your customers pay for your services, and when does the agreement expire?
    • Performance standards — What kind of quality can your customers expect from your services? Define the specific standards your work will live up to, and detail any processes your team will use to determine when a project is complete.
    • Monitoring and reporting — Will you provide regular inspections or DockWorks 24/7 monitoring services as part of your recurring service agreement? If so, explain how you (or your Techs) will collect that data and state whether customers will have access to it.
    In the event of an emergency, give your customers peace of mind by providing them with an emergency action plan. Set expectations by defining how quickly customers can expect an emergency response and how rapidly issues are likely to be resolved.
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    BOE Marine is stoked to join the Dockworks community! We are eager to utilize a simplified, automated service-oriented software that the industry has never seen before.

    Emily WillieHead of Logistics, BOE Marine

    sprocket

    There has been nothing as seamless and easy to use as DockWorks.

    Alexander 'Lexi' OssingerPresident, BoatRX

    sprocket

    I see the DockWorks software as a replacement for a lot of the time management and accounting software that H2O Marine uses to manage its marine clientele. I'm shocked it hasn't already been done.

    Phillip BrassingtonOwner, H20 Marine

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    Start Making Your Life Easier Today

    Experience the only platform designed for marine service professionals and get started on the right path, right away.

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